The 2021 online survey survival guide
Consumers’ attitudes, behaviors and purchasing habits are always evolving, which means that keeping an ongoing pulse on your customers is extremely important. Companies are increasingly using online surveys to gather continuous intel on their customers’ expectations and experiences.
To truly collect actionable feedback, surveys need to be designed and executed carefully. Our research team analyzed usage patterns from thousands of businesses currently utilizing Birdeye surveys. In this report, we’ll present the emerging trends across industries that will help you create powerful surveys in 2021 and beyond.
In this guide, you’ll learn:
- When is the right time to send the survey?
- How many questions should a survey have?
- What survey response rate should I expect?
- How can I get my customers to complete the survey?
- ...and much more
Birdeye gets you real results that help you be found
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Data is from over 60,000 Birdeye business customers
Birdeye: The Obvious Choice
Winning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and highest-rated customer experience software for businesses of all sizes.
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